Privacy Policy

Who Controls Your Data

Information We Collect

We may collect account details such as your email address, user ID, authentication identifiers, billing identifiers, transaction records, subscription records, support communications, prompts, uploaded media, generation metadata, IP-derived security signals, and site analytics data.

If you complete a purchase, payment information is primarily handled by Creem and other authorized processors. We may receive limited billing data such as transaction status, customer identifiers, invoice links, subscription status, payment email, and anti-fraud signals.

How We Use Information

We use data to provide the service, authenticate users, process purchases, allocate credits, fulfill generation requests, detect abuse, investigate fraud, respond to support requests, improve reliability, and measure product performance.

We may also use limited event and attribution data to understand conversions, checkout performance, and campaign effectiveness.

Sharing and Processors

We may share data with infrastructure vendors, hosting providers, authentication tools, analytics tools, email providers, AI model vendors, storage services, and payment providers when necessary to operate HappyHorse.

This includes sharing relevant checkout and subscription data with Creem, and sharing prompts or uploads with third-party model providers strictly to generate the output you requested. We do not sell your personal information.

Retention and Security

We retain information for as long as reasonably necessary to operate the product, maintain billing records, resolve disputes, prevent abuse, satisfy legal obligations, and enforce our terms. Retention periods may vary based on account activity, transaction history, and support or compliance needs.

We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

International Processing

HappyHorse may rely on service providers in multiple countries, so your data may be processed outside your home jurisdiction. By using the service, you understand that cross-border transfers may occur as needed to deliver the product.

Your Choices

You can contact us to request account access, correction, or deletion, subject to technical feasibility, identity verification, and legal or security retention requirements. You may also manage billing and subscription settings through the available billing portal when enabled.

Contact

Privacy questions or deletion requests can be sent to [email protected].